How can we support you
Balance by Design is an unregistered NDIS provider.
Personalised employment and capacity-building support is available to self-managed and plan-managed NDIS participants, helping participants develop the skills, confidence and independence to pursue their employment goals and participate more fully in everyday life.
All support is tailored to individual goals, strengths, functional capacity and support needs, with a focus on building practical skills and achieving sustainable outcomes.
Services are delivered in a respectful, person-centred manner, in accordance with the NDIS Code of Conduct.
Client-facing supports are delivered by a practitioner holding current Working with Children and NDIS Worker Screening Checks.
Getting to know you – initial consultation
The initial consultation is an opportunity to understand your goals, current situation, and support needs. We will explore your employment interests and the type of support that would best assist you moving forward.
NDIS plan & funding
Type of plan (plan-managed, self-managed)
Details of plan manager (if plan-managed)
Employment funding availability
Employment goals
Current goals related to work
Type of work or direction of interest
Short-term vs long-term employment plans
Current situation
Current or previous work experience
Any challenges with employment or training
Support needs
Areas where support is needed (e.g. resumes, interviews, communication)
Level of independence with tasks and organisation
Learning & support style
Preferred way of learning (visual, hands-on, structured)
Level of prompting or support required
Workplace readiness
Level of confidence in workplace communication
Ability to manage stress, change, or expectations
Supports & environment
Current supports (family, therapists, services)
What has or hasn’t worked for you in the past
Practical details
Availability for sessions
Preferred days/times and format (online/in-person)
Goals for support
What you would like to achieve
What success looks like for you
We're here to support you in your employment journey
What we focus on in sessions
At Balance by Design, career development is about building the skills, confidence, and knowledge needed to move towards meaningful and sustainable employment.
Understanding work & career pathways
Exploring different types of work (casual, part-time, full-time, contract)
Understanding industries, roles, and what might be a good fit
Learning how to make informed career decisions
Exploring education, training, and volunteering pathways
Job readiness & employment skills
Resume and cover letter development
Job searching and navigating online job platforms
Interview preparation and practice
Understanding workplace expectations and responsibilities
Building consistency, reliability, and routine
Workplace communication & professional skills
Communicating effectively with employers and colleagues
Understanding workplace behaviour and boundaries
Learning how to ask for help, receive feedback, and follow instructions
Managing conflict and navigating workplace challenges
Building confidence in professional interactions
Learning & skill development
Building literacy and numeracy skills for employment
Developing problem-solving and critical thinking skills
Accessing training, short courses, or further education
Learning how to independently find and use information
Daily living & work-related skills
Time management and planning
Organising tasks and routines
Budgeting and managing income
Developing independence in day-to-day activities
Building focus, motivation, and follow-through
Self-advocacy & confidence
Learning how to speak up for yourself in the workplace
Understanding your strengths, needs, and preferences
Requesting support or reasonable adjustments
Building independence and decision-making skills
Accessing information & ongoing development
Where to find job opportunities and career information
Understanding how to access community and employment services
Using online tools and resources to support job searching
Building skills to continue learning and developing over time
Understanding employment rights & responsibilities
Support to build general knowledge and confidence in understanding:
Employment arrangements, including casual, part-time, full-time and contract work.
Employment contracts and key terms and conditions.
Pay, tax and superannuation basics.
Workplace rights and responsibilities.
When and how to seek further information, support or advice. Legal advice is not provided.
Service navigation & pathway matching
Identifying when additional or alternative supports may be required
Providing guidance on suitable services, including Disability Employment Services (DES)
Supporting referrals to allied health professionals (e.g. psychology, OT, speech) where relevant
Assisting participants to understand different service options and pathways
Supporting transitions between services (e.g. from education to employment supports, or to higher support programs)
Building participant understanding of how to access and engage with services independently over time
Frequently asked questions
Service Alignment: Please note that all supports provided by Balance by Design are intentionally aligned with the specific goals outlined in your NDIS plan.
1. The Discovery Session (Onboarding) Our process begins with a conversation centred on your NDIS goals.
This initial discussion allows us to:
Identify Outcomes: Explore exactly what you want to achieve through your funding.
Understand Your Vision: Discuss the type of work you’re interested in and learn about your unique needs, wants, and interests.
Build Confidence: Ensure you feel comfortable, safe, and in control of the process from day one.
2. Goal-Directed Sessions Because your goals guide the way, our sessions are flexible. You lead the discussion, and we provide the professional expertise to help you build the capacity needed to reach those milestones.
For NDIS participants, payment depends on how your plan is managed:
Plan-managed: Invoices are sent directly to your plan manager, who will process payment on your behalf.
Self-managed: Invoices are issued to you directly and are payable within 14 days. You can then claim the cost back through your NDIS plan.
Sessions are delivered with flexibility and scheduled to suit your personal preferences. While many participants find that a weekly session provides the best momentum, the frequency is ultimately guided by your specific needs, your available funding, and our current availability. We work with you to establish a rhythm that supports your goals without feeling overwhelmed.
Feedback & Complaints
We’ll make sure to listen. Click here to provide feedback or view our complaints process.